| ISABELLE JUPPÉ
Corporate Social Responsibility Director,
A year of mobilisation on all fronts in terms of CSR
The Group’s adaptation to the health crisis in 2020 demonstrated the relevance of our CSR efforts to support the rebound of our business operations. 2021 provided the opportunity to structure our approach thanks to the involvement of all our divisions-all of which strengthened their CSR teams-and the gradual converging of the financial and non-financial spheres in response to the growing expectations of the markets and EU regulators. Our approach has been rewarded by higher non-financial ratings.
We have devised a new scorecard that helps to identify the main indicators to be monitored at Group level, without preventing our divisions from stepping up their commitment to CSR issues specific to their own business activities.
With regard to the environment, efforts have been focused on carrying out a consolidated Scope 3 carbon emissions assessment, coupled with an assessment for each of the three activities, which will now roll out action plans to reduce their greenhouse gas emissions.
Other measures to reduce our environmental impact, such as protecting natural resources, promoting eco-design and reducing use of plastics, also continued in 2021.
The introduction of home working, thanks to dedicated company agreements, as well as ongoing support measures relating to the health crisis, were led in parallel with various programmes to support diversity, inclusion and societal engagement to allow access to knowledge and freedom of expression.
Finally, the annual meeting with our stakeholder panel, bringing together 13 experts in our CSR priorities, provided the opportunity to discuss the matter of sustainable finance, the rapid growth of which is a very positive sign.