Thanks to the green shoots of recovery, 2021 was marked by a host of new openings and tender wins that will support future growth.
NUMEROUS OPENINGS IN SPITE OF A STILL UNCERTAIN CLIMATE
In France, Lagardère Travel Retail continued to roll out its “Next Generation” Relay concept and took over the Foodservice activities at Lille airport. Moreover, the Relais H concept (for hospitals) was completely overhauled to take into account environmental and societal concerns.
In Europe, the division continued its organic growth push with the introduction of the Relay brand at several train stations in the Netherlands and the Natoo Foodservice concept at Frankfurt airport in Germany, as well as the launch of the first Duty Free vending machine at Switzerland’s Geneva airport. In addition, the largest Aelia Duty Free shop in the world (almost 3,000 sq.m. of retail space) was opened in the new terminal at Rome-Fiumicino airport in Italy. In the Middle East, the first two Relay stores opened in Bahrain.
In the United States, Paradies Lagardère opened its first Starbucks outlet at Myrtle Beach Airport in South Carolina and, in partnership with Mishipay, rolled out a mobile payment solution in more than 20 airports across the country.
In Asia, the network’s development momentum continued in China with the opening of 18 luxury stores at Shenzhen Bao’an airport and 15 fashion, beauty and foodservice outlets at Chengdu airport. In addition, the Discover souvenir store concession was renewed at Changi Airport in Singapore.
In Australia, Lagardère Travel Retail opened the local Southern Providore concept at Adelaide airport and an Eye Love store at Cairns airport.
WINS TO BOOST FUTURE GROWTH
In France, Lagardère Travel Retail was awarded several tenders to operate Duty Free, Travel Essentials and Foodservice stores at the La Rochelle, Bergerac and Lille airports, and the Paris-Saint-Lazare and Lyon-Part-Dieu train stations. The division was also awarded seven new hospital contracts.
In Italy, Lagardère Travel Retail won a tender for the Duty Free businesses at Naples airport.
In Africa, operations were launched in Gambia and Tanzania, with the opening of Aelia Duty Free stores. In addition, the division continued its development by securing the tender for the Duty Free concession at Nouakchott airport in Mauritania and opening a Képar Café restaurant in Senegal.
In the Americas, Lagardère Travel Retail racked up tender wins for 20 Foodservice outlets at Arturo-Merino-Benítez airport in Santiago, Chile, and three Aelia Duty Free stores at Jorge Chávez airport in Lima, Peru. In the United States, Paradies Lagardère renewed a number of contracts, notably with Florida’s Fort Myers airport and Columbus airport, Ohio.
In the Pacific, an agreement was signed with Australian Travel Retail operator AWPL to create a joint venture that will turn the new organisation into a leader in Australia and New Zealand.
PIONEERING AGREEMENT IN PERU
Lagardère Travel Retail and Lima Airport Partners (Fraport) have taken an innovative step with the signing in Lima of the first major contract based on profit sharing. This model will balance out the risks and benefits between the airport and the operator, increase growth and revenue potential, and also improve the customer experience for passengers.