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2020 OVERVIEW

2020 WAS SHAPED BY NEW OPENINGS AND CONCEPT LAUNCHES, DESPITE THE CURRENT CHALLENGING ENVIRONMENT. SO, WE ALSO WON TENDERS THAT CONSOLIDATED OUR MARKET SHARE AND HELPED PAVE THE WAY FOR FUTURE GROWTH.

NEW DEVELOPMENTS DESPITE A CHALLENGING ENVIRONMENT

In France, Lagardère Travel Retail launched the new Relay store concept at the Nantes railway station and Nantes-Atlantique airport.

In Europe, the division continued its organic growth push, with the opening of ten Travel Essentials stores at the new Willy-Brandt airport in Berlin-Brandenburg (Germany) and an Aelia Duty Free store at Cagliari-Elmas airport in Sardinia (Italy), the development of a Duty Free space at the Eurostar terminal in Brussels-South railway station (Belgium), as well as the opening of various new Duty Free and Travel Essentials stores (including the new Relay concept) at Václav-Havel airport in Prague (Czech Republic).

In the United States, several new Travel Essentials and Foodservice stores were inaugurated at Greenville (Vino Volo), Indianapolis (MAC), Milwaukee (No Boundaries) and Austin (Vino Volo) airports.

In Asia, Lagardère Travel Retail's most vigorous organic growth was in China, with numerous fashion, perfume and cosmetics stores opened at the airports of Shanghai, Shenzhen, Hong Kong and Hangzhou. The division also opened the second largest city-centre Duty Free store in Sanya, on the Chinese island Hainan, with a retail space spanning over 30,000 sq.m. In addition, the year was marked by the launch of Lagardère Travel Retail operations in Japan with the opening of a "Made in Pierre Hermé" gourmet store concept at Tokyo central station and a Saint Laurent store at Kansai international airport in Osaka.

Lastly, in Australia, Lagardère Travel Retail opened a new Tech2Go Travel Essentials store concept, at Cairns airport and two Lego stores at Melbourne and Brisbane airports.

WINS TO BOOST FUTURE GROWTH

In France, Lagardère Travel Retail won several bids to operate Duty Free, Travel Essentials and Foodservice points of sale at Brest airport, and two new hospital contracts.

In the Europe and Africa region, the division secured tenders to operate five Duty Free, Travel Essentials and Foodservice stores at Catania airport (Italy) and was entrusted with building a Foodservice point of sale at Yeba service station on the section of motorway linking Dakar and Blaise-Diagne international airport (Senegal). In early 2021, Lagardère Travel Retail also won an exclusive concession covering two Duty Free stores at Julius-Nyerere international airport in Dar es Salaam (Tanzania).

In the Americas, the concession for the Travel Essentials and Foodservice businesses at Memphis airport (United States) was awarded to Paradies Lagardère for a 15-year term. Early 2021, in South America, Lagardère Travel Retail won a tender to open 20 Foodservice points of sale at Arturo-Merino-Benítez airport in Santiago (Chile). These mark Lagardère Travel Retail's first operations in Latin America.

A LABEL TO ENSURE OUR CUSTOMERS' SAFETY

 A label to ensure our customers’ safety

A "Stay Safe, We Care" label has been launched in 16 countries to reassure our customers that our food outlets comply with hygiene standards. All measures in place at the outlet can be viewed by scanning the QR code displayed on the label.

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